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| Field Service Technician - San Fran |
| Pleasanton, CA |
Under the direct supervision of the Branch Field Service Manager, the Technician is responsible for properly maintaining a territory of Sharp equipment along with maintaining a high level of customer satisfaction through proper communications and maintenance of equipment.
RESPONSIBILITIES
Service and maintain a full territory of Sharp equipment commensurate with experience and training.
Resolve at least 85% of service calls without assistance upon completion of training and territory assignment.
Understand and properly perform all mechanical and electronic adjustments on equipment as outlined in the Technical Service Manual and Field Engineering Bulletins.
Able to read and interpret schematics and complete all electrical troubleshooting as outlined in the Technical Service Manual and Field Engineering Bulletins to include our complete digital line of products.
Resolve all normal customer relations' situations and communicate unusual customer situations to a higher level.
Maintain parts inventory and achieve acceptable levels of inventory control and usages.
Complete all required administrative functions in an accurate and timely manner.
Cooperate with fellow workers and management to achieve Branch service goals.
Keep Group Leader or Branch Field Service Manager informed of machines performing below standards and report all actions taken towards resolution.
Perform other duties as prescribed by the Branch Field Service Manager.
SPECIFICATIONS
High School Diploma or equivalent mandatory.
Technical vocational schooling desireable (electronics or electro-mechanical preferred), or experience in copier repair or repair and maintenance of electronic equipment.
Must possess or achieve Net+ certification within six (6) months of hire.
Must possess strong communication skills and mechanical aptitude.
Must successfully complete Sharp equipment pretesting and training.
Knowledge of Windows and Microsoft Office software products preferred.
PHYSICAL DEMANDS
Must be able to travel locally on a daily basis to various customer sites.
Requires frequent kneeling and bending and considerable use of hands and tools.
Frequently requires moving or lifting of up to 25 pounds.
All resumes must include salary requirements in order to be considered. Local candidates only, please. |
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